Fraud Awareness
Courier brands are a favourite cover for fraud, because almost everyone is expecting a parcel. These are the patterns we see, and the things we will never do.
If you are being asked for an OTP or a payment right now, stop
Hang up or close the message and call the ops desk on 1800 200 4455 using the number on this page — not any number given to you in the message. Nothing about a genuine consignment requires urgency measured in minutes.What we will never do, and what we always do
We will never
- Ask for an OTP, PIN or password — for any reason, on any channel
- Ask you to pay a delivery, customs or clearance fee to a personal UPI ID, wallet or bank account
- Ask for your card number, CVV or net-banking credentials
- Ask you to install a screen-sharing or remote-access app
- Send a tracking link from a shortened or unrecognised domain
- Demand payment to release a consignment that is already in transit
- Charge a registration, security or refundable deposit for a job or a franchise
We always
- Bill freight against a GST tax invoice raised by Shippbie Global Courier Private Limited, to the company's own bank account
- Publish tracking only on www.shippbie.com — the LRN works without an account
- Show every charge on the quote before you accept it, and freeze it onto the Lorry Receipt
- Identify the branch and the employee name when we call you about a consignment
- Confirm a pickup in writing, with the LRN, before a vehicle is sent
Scams that use our name
The mechanics differ but the shape is the same: manufactured urgency, then a request for money or a code.
| Scam | How it reaches you | The tell |
|---|---|---|
| Pending delivery fee | SMS or WhatsApp with a tracking-style link | Asks for a small payment to a UPI ID. Real freight is billed on an invoice, never collected by link. |
| Consignment held at customs | Call or email claiming a clearance charge | We run domestic lanes. There is no customs step to pay for. |
| OTP to confirm delivery | Call from someone claiming to be the driver | Delivery is confirmed by signature on the POD. No OTP is ever read out to us. |
| Address correction charge | Message saying the address is incomplete | A genuine address query comes from your branch, is free, and never involves payment. |
| Franchise or courier-job offer | Email or social post with an application fee | We never charge to apply, and never take a security deposit before an agreement is signed. |
| Fake refund for a lost parcel | Call offering compensation, then asking for bank details | Claims are settled against a filed claim, to the account on your invoice. |
| COD reversal | Call asking you to send money back after an 'overcharge' | COD adjustments happen in your statement, never by a transfer you initiate. |
If you think you have been targeted
Speed matters most in the first hour, and least after that. Do these in order.
- 1
Stop the transaction
Do not send anything further. If you have already paid, call your bank's fraud line immediately and ask them to freeze and recall the transfer.
- 2
Keep the evidence
Screenshot the message including the sender's number or address, and note the exact time. Do not delete the thread — it is what an investigation works from.
- 3
Tell us
Email support@shippbie.com with the screenshots and any LRN quoted to you. We can confirm within minutes whether a consignment exists.
- 4
Report it formally
File on the National Cyber Crime Reporting Portal at cybercrime.gov.in, or call 1930. A police complaint materially improves the odds of a recall.
Verifying a consignment yourself
- Type www.shippbie.com into your browser yourself and use the tracking box. Never follow a link from the message you are checking.
- A real LRN is nine digits. If the reference you have been given is a different length or format, it is not ours.
- If tracking shows nothing for the number, there is no consignment — regardless of what the message says.
- Cross-check the consignor. If nobody you deal with has sent you anything, there is nothing to pay for.
Report an impersonation
If someone is using our name, tell us. We pursue takedowns on fake domains and social accounts.